The Russian practice of Berwin Leighton Paisner
(BLP), an award-winning international law firm
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Product liability

The Goltsblat BLP division specialising in customer protection laws is one of the strongest and most experienced in Russia today.

The division’s specialists have extensive experience in representing and advising multi-national corporations and major Russian companies on all aspects of customer relations.

The division’s practice area is resolution of disputes with customers, including handling claims and rendering comprehensive support within the scope of court disputes.

We advise clients on all aspects of customer protection and neighbouring laws arising in connection with the day-to-day business operations; provide advisory support aimed at identifying and minimising potential risks; and develop recommendations on the best application of customer protection laws in view of each company’s specific business features.

All companies consider compliance with all the requirements stipulated in customer protection and neighbouring laws as very challenging, since such issues are often interlinked with processing of personal data, goods marking, provision of information, certification, promotional campaigns, etc. In representing big corporate manufacturers, importers and retailers targeting the highest efficiency level, including in customer relations, we help our clients to do so wisely and efficiently from the legal perspective.

Our services:

  • advising on customer protection laws
  • advising on neighbouring laws, including:
    • goods marking
    • provision of information about goods (services)
    • processing of customers’ personal data
    • certification
    • legal support for promotional campaigns and advertising events
  • handling claims and representing clients in court
  • legal support during enforcement proceedings
  • drafting and implementation of amicable settlements with customers
  • drafting of contracts with customers to provide for maximum protection of the Client’s rights and interests
  • advising on how to prepare instructions and other supporting documents for goods in order to ensure their compliance with customer protection laws
  • representing manufacturers in negotiations with customers

Our specialists provide major Russian and foreign companies with legal assistance in customer relations in the following industries:

  • industrial, household and telecom equipment manufacturing (Vaillant, Daikin, Epson, Legrand)
  • snack foods, pet foods and other food products (MARS, Hortex, Multon, Royal Canin, Tchibo)
  • pharmaceutical, cosmetics and hygiene goods manufacturing industries (Johnson&Johnson, Kimberly-Clark, Oriflame)
  • vehicle manufacturing and sales industry (Nissan, Infiniti, Volkswagen, Audi, Skoda, Mitsubishi Motors), etc.

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Product liability
© 2009-2017 Law Firm Goltsblat BLP LLP, part of the Berwin Leighton Paisner (BLP) Group, is a limited liability partnership registered in England and Wales (registered number OC340589). Registered office: Adelaide House, London Bridge, London EC4R 9HA, United Kingdom. Winner - International Law Firm of the Year legal500 top ranked
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